Professional Experience
QUT - Queensland University of Technology Brisbane QLD, Kelvin Grove Campus
Faculty of Health/Creative Industries IT/Computer Support Officer
Tasks & Responsibilities: Computer support, SOE installs, lab rollouts, ghosting, testing, software & hardware installs. Providing Computer maintenance, Active Directory modifications, procurement of hardware and software. Assisting in the Disposal of hardware, relocating staff computers and stocktaking IT equipment. I also successfully completed awareness in ITIL training course.
Daily Event Coordination which included assignment of Quantum logged jobs, providing direct phone support, replying to emails from external vendors, relocating computers and updating the IT asset database. Logging warranty requests with external vendors, Ghosting and backing up clients PC’s and Mac’s, imaging and erasing PC’s for disposal or redeployment and procuring new IT assets for staff members.
Daily tasks: of assisting staff members with problems related to Eudora, virus and spyware removal, Windows XP & MS Office problem solving skills, installation of software, providing professional IT advice and archiving clients data onto server and to DVD.
Experience: Learning to work as a team by liaising with other team members within the IT area, documenting new procedures, becoming multifunctional: handling non IT tasks such as IT procurements, disposing of IT assets, liasing with faculty staff at meetings and morning teas & gaining reputation/trust from the client.
Achievements: I achieved accelerated real world experience in the most busiest IT sections at QUT, before working for QUT Creative Industries and QUT Faculty of Health; I was not adept in the professional workplace and so whilst with QUT I learnt very rapidly how to provide Professional IT service on daily basis.
I have completed training in ITIL awareness whilst employed at QUT.
Contract Begun: 26/09/2005 Contract Complete: 01/01/2007
Investment HQ Pty Ltd Web Site Designer
Responsibilities: Designing the web site, testing, debugging and hosting the website.
Duties: Designing a navigational website that is easy and attractive to the user, fixing updating & testing errors in the code. Using Mac OS X, Adobe Golive CS and many web browsers to test the website.
Achievements: Being more proficient and creative in web page design. Communicating with the client-keeping client informed of progress during the project.
Outcomes: I successfully completed the Website including the backend programming that went with form page. I became more time efficient, more customers focussed.
Contract Begun: 01/10/2004 Contracted Complete: 01/11/2004
Education & Qualifications
Qualification: Bachelor of Internet Science and Technology (BIST) (144 credits)
Specialising in: Internet Applications Institution: University of Wollongong UOW
Start: March 2001 Complete: December 2004
BIST degree was a combination of Information Technology and Communication studies including computer programming (C++/Java), issues in IT (security), networking engineering (TCP), Internet technologies (WWW, HTML, XML), e-commerce and internet marketing (site cookies, web advertising), statistics (SPSS, plots, graphs), Logic skills (logic gates, electronics) and other topics including website design, web script programming, learning the function of operating systems and business information systems.
Some Outstanding Grades include
1. CSCI 102 Introduction to IT B (HD) (Computer Science)
2. ECTE 191 World Wide Web Engineering (D) (Electrical Telecommunication Computer Engineering)
3. ECTE 196 Internet Technology 1 (D)
4. INFO 202 Project (D) (Informatics)
5. IACT 303 World Wide Networking (Information and communication technology)
6. Awarded 2nd in the Annual University of Wollongong SITACS/SECTE Project trade show Awards 2002
7. ILIP100 - Information Literacy's Introductory Program (Graduate Attribute)
8. Participated in ‘Univative Illawarra’ corroborative UOW teamwork project consulting for Blue Scope.
Skills & Attributes
Open Source: Being part of the Open Source community I learnt to use Linux, FreeBSD and Open Solaris to do most common tasks undertaken in Windows environment such as web browsing, file management, word processing and creating spreadsheets. By utilizing UNIX it was a chance for me to learn C++, Java and Perl; I continually strive to keep learning more styles of open source programming. I have also successfully established open source servers such as Apache and Samba I have become more knowledgeable of how these servers can be used on a day-to-day basis.
Experience/Skills
-Providing Face to Face & Phone Support (Onsite clients) with the aid of Quantum Job tracking system
-Remote Desktop Support (Onsite clients) using VNC, Microsoft/Apple Remote Desktop, Gencontrol & log me in Rescue
-Imaging PC’s via the network with Symantec Norton’s Ghost
-Cooperate IT asset Disposal and Procurement of IT procedures
-Liasing with IT & Non-IT people in regards to warranty requests, procurements and Quantum jobs.
-Troubleshooting and configuration skills (Printers, Desktop PC’s, Laptops, Pocket PCs and PDAs)
-Researching skills- Google, Microsoft knowledge base and SARC – Symantec antivirus research centre
-PC rollouts and PC relocations in student labs and staff locations
-Active Directory (local) including creating new PC and printer names, using Windows 2003 AD tools
-Networking printers, PC’s and Mac’s to the Microsoft managed cooperate network
-Testing Standard operating environment (SOE) using Parallels, Microsoft Virtual PC & VMWare Virtual server
-Exposure to UNIX operating systems Linux (SUSE), BSD (FreeBSD), MAC OSX (Darwin) & Solaris
-Experience in the use of new/beta products Windows Vista and Microsoft Office 2007
-Confident in the installation and support of Windows 95, 98, Me, XP, 2000 Professional editions
-Confidently use and install MS Office 2000/2003 including: Outlook, Word, PowerPoint and Excel
-Confidently use SPSS, Microsoft Visio, Internet explorer 6/7, Firefox, Safari (Mac), Konqueror(Linux)
-Confidently use Oracle Diary/Calender, Eudora Mail 6 and Cisco VPN client
-Confidently set up an advance ADSL home WIFI connection with WPA encryption
Miscellaneous projects
Better Securing Notebooks Project: involved better securing Faculty of Health staff members notebooks by implementing a log off and back up system to the University server, providing Kensington locks for notebooks to prevent theft and allowing Administrator access, so the client can install printers and broadband without IT support.
Backing up clients profile to a Windows server using Linux or a BartPE Project to investigate and document how to backup the Faculty of Health Windows PC to the Faculty server by using Knoppix Linux i.e. by starting up a Samba server and sharing the internal hard disks or using BartPE as alternative and setting up network file sharing to backup clients profiles. Other documentation tasks included How Eudora, MS Outlook/Entourage, QUT Diary, QUT Webmail are to be installed and supported at QUT, and how to successfully migrate a client from Eudora to Outlook exchange. As a project I documented these procedures that were already established by the IT Section but had no official documentation were written about them.
Building Computers from procured parts I have successfully built or upgraded over six PC’s during the last five years. I am able to install the main board, CPU, RAM, Graphics card, PCI cards, drives and connections to create a fully working computer. I have hands on experience in building computers for family and self, I have bought parts from online computers and computer markets. I have learnt allot about PC building from connecting the various plugs to the main board to installing the CPU and heat sink onto the main board correctly.
Languages other than English
Spanish
